Saw the HBB's latest video, so I'm just saying here as well.
I got Hype 2 from Linsoul like 3-4 months ago.
- Left earbud driver ramble issue
- Contact them, I show them multiple videos, they eventually tell me to send, I just wanted left earbud replacement.
- Send them back, they take 1.5 months to figure out if it has a problem, like really? Not only that, I already see online forums that Hype 2 has the same problem with lots of people, Linsoul such a massive company, Thieaudio their in-house brand, couldn't even just send over left earbud replacement which is a common issue with many.
- After 1.5 months of wait of "testing", they tell me they did find issues, they'll send me back Hype 2 replacement.
- 2 weeks in, I ask them where's my tracking for the replacement package. They tell me it's apparently in pre-order process, they'll take 1 months time to process and they are sending me a new one (given, they never told me they're gonna send a "new" replacement). Anyways, now I have to wait.
- They eventually send out, but they send with regular shipping, when my eventual order was with DHL, so they didn't even DHL me back, all while I had to remind them AGAIN to refund me for shipping the item to them.
- Item comes in after 2 weeks of shipping wait, take it out, WRONG COLOR.
- I email them immediately. They take 6 days to reply to me. By this time, I am already so frustrated, I just decided to keep them in my mind.
- When they finally reply back, I send them photos of the IEM, they keep asking for pictures of the box sleeve (I threw it out, because I decided to keep the IEM). I tell them why do they need the box sleeve, when the picture and receipt clearly shows I got the wrong colorway. After 3 times, they finally clear it up.
- They offer replacement or partial refund. I tell them, I'll keep it, atleast give me like 1/3 refund atleast. They offered me 15 bucks refund. I was in awe because their own website was literally selling for 30+ bucks off while on sale during this email. They eventually tell me 45 bucks is their max. I can't be bothered at this point and just accept.
Hype 2 itself is a great IEM, but this experience left such a bad taste in my mouth. I bought a lot from Linsoul but I feel massively hesitant to buy from them. If there's an option to buy from ShenzhenAudio or Hifigo for something I particularly want, I'd rather buy from them. I don't know if it's the seller or manufacturer being helpful but ShenzhenAudio (Truthear, Tanchjim, Moondrop), Hifigo (SeeAudio), gave me great service and I was happy with their connection and understanding.