Late October I ordered “open box” Focal Bathys advertised as “like new”. I was severely disappointed when they arrived and appeared to have been someone’s daily driver for 364 days then returned within the 365 day return window.
I reached out to customer support and they said they were sending me out a “new” pair. I assumed this meant they were sending another set of open box headphones and was okay with that, it’s what I ordered.
Fast forward to today, the second pair arrive. They sent me a brand new set of focal Bathys still in the original shrink wrapped box. Was totally not expecting that and I’m beyond stoked about it. Paid $550 for open box head phones and ended up with a brand new pair at the end of the day. 10/10 customer service.