It has ambient/transparent mode which uses the mics to let through/amplify sound around you. It sounds like you have that on? Make sure to activate the full ANC, it should be better than Bose.
this post was submitted on 16 Nov 2023
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really I have a pair of xm4s and with the noise cancling on I cant hear anything. it sounds like the sensor the controls ambiant is broken.
Even while listening to spoken word content mate? Hmm maybe the sensor is broken then.
I've tried bot the QC35 and XM4's as well and I personally liked the XM4s more. But as for their NC, it came down to a better fit on the XM4s to me. It also doesn't really matter what kind of content I play. Usually listening to anything drowns out all remaining background noises, unless I'm on the subway or something like that.