VoIP

Hello all,

As the title states, I'm looking for a new VoIP provider for my company and FC reached out to me and we have a demo scheduled in two weeks.

For some background, my company, roughly 500 users distributed between two main facilities and 35 distribution centers all on the east coast, migrated to BroadView in 2017 from individual NEC systems. At first, we really liked their service as their support was great, their feature set allowed us to mimic the old NEC system's functionality, (static park/retrieve slots specific to each facility to mimic hard lines for ex) which was a boon for our older users. Minimal training was a big plus.

Fastforward a bit and WindStream aquired Broadview and promptly purged their knowledgable local support staff in favor of outsourced teams. They filed for chapter 11, service reliability went down the tubes, and it's been a slow uphill climb to get back to a point of reliability that we once had.

Now that I've got the reigns, I'd like to move to a new system that pairs with Teams as we're married to 365. Fusion Connect reached out to me and I learned that many employees of FC were former BroadView people, including a large number of the engineers and the CEO.

I don't see much about FC, other than their own chapter 11 filing in 2019 that they recovered from in 2020. Has anyone out there had experience with them and can offer any insight?

Thank you all!