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PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them (alien.top)

submitted 1 year ago by BriareusD@alien.top to c/headphones@hi-fi.community

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Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

try these fixes (which I already tried - they never bothered to properly read my email)
your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

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[–] librarynote@alien.top 1 points 1 year ago (1 children)

Imagine going into this deal expecting drop to pay an additional $100 if something went wrong with the headphones.

[–] BriareusD@alien.top 1 points 11 months ago

The extended warranty of 3 years only applies to the US. The 2 year warranty is standard to anywhere they ship/sell the product. I expect them to honor the warranty terms that they and I agreed upon on purchase. Those terms state replacement for a defective product if it's in warranty.

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