this post was submitted on 12 Jan 2024
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The Android phone maker says go ahead, fix your own phone.

The right-to-repair movement continues to gain steam as another big tech company shows its support for letting people fix their own broken devices.

Google endorsed an Oregon right-to-repair legislation Thursday calling it a “common sense repair bill” and saying it would be a “win for consumers.” This marks the first time the Android phone maker has officially backed any right-to-repair law.

The ability to repair a phone, for example, empowers people by saving money on devices while creating less waste,” said Steven Nickel, devices and services director of operations for Google, in a blog post Thursday. “It also critically supports sustainability in manufacturing. Repair must be easy enough for anyone to do, whether they are technicians or do-it-yourselfers.”

In the Oregon repair bill, manufacturers will be required to provide replacement parts, software, physical tools, documentation and schematics needed for repair to authorized repair providers or individuals. The legislation covers any digital electronics with a computer chip although cars, farm equipment, medical devices, solar power systems, and any heavy or industrial equipment that is not sold to consumers are exempt from the bill.

Google has made strides in making its Pixel phones easier to fix. The company enabled a Repair Mode for the phones last month allowing the protection of data on the device while it’s being serviced. There’s also a diagnostic feature that helps determine if your Pixel phone is working properly or not. That said, Google’s Pixel Watch is another story as the company said in October it will not provide parts to repair its smartwatch.

Apple jumped on the right-to-repair bandwagon back in October. The iPhone maker showed its support for a federal law to make it easier to repair its phones after years of being a staunch opponent.

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[–] stefenauris@pawb.social 114 points 2 years ago (4 children)

Makes sense because google certainly doesn't support their own shit lol

[–] Venat0r@lemmy.world 32 points 2 years ago* (last edited 2 years ago) (1 children)

It almost doesn't even matter for Google products: I've had more Google products die due to lack of software support rather than any sort of hardware issue...

[–] ColeSloth@discuss.tchncs.de 5 points 2 years ago

Their phones keep on updates for longer than any other androids. Crap thing is they use cheaper apu's so I still don't want one.

[–] Showroom7561@lemmy.ca 27 points 2 years ago (1 children)

As a former Pixelbook user, I agree 100%. A firmware update crippled my touchscreen, and the touchscreens of quite a few other users, from the look of their support forum.

Rather than investigate and issue a fix (which they haven't in years, also according to their support form), they literally told me to buy a new laptop. WTF?

Well, I sure did. I got a Framework. Now I can fix it whenever I want with ease, and with every part readily available, too!

Thanks, Google!

[–] Archer@lemmy.world 5 points 2 years ago (1 children)

The constant multi-year tide of Pixel support and RMA horror stories helped push me into getting an iPhone

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[–] WHYAREWEALLCAPS@kbin.social 8 points 2 years ago

I remember back in /r/Pixel on Reddit that Google had a mid tier or higher customer service rep in the subreddit. Why? Because their regular customer service sucked so bad they needed someone in /r/Pixel to do damage control. If a person wasn't in the subreddit, they'd basically be left twisting in the wind.

I had my OG Pixel XL get compromised and my Google account stolen. Asking to get it back was basically "Fill out this form and we might get back to you at some point. You won't receive any communications from us except to tell you your account has been recovered. And there's no way for you to talk to a real human."

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[–] hal_5700X@lemmy.world 44 points 2 years ago (7 children)

🤔 What's really going on? Very time I see a big company back something good. I get a funny feeling.

[–] themurphy@lemmy.world 14 points 2 years ago

They have to because of the EU. So now they will get a good story out every time a state in the US "forces" them to do so.

Apple did the exact same thing a few months earlier.

[–] Lancoian@lemmy.world 10 points 2 years ago

https://lemmy.world/post/10678878

here you go. This is why you get funny feelings.

[–] jayandp@sh.itjust.works 5 points 2 years ago (1 children)

Companies see the writing on the wall with all the right to repair legislation going around, so they're trying to make themselves look good now instead of fighting it anymore. At least publicly.

[–] piecat@lemmy.world 5 points 2 years ago (1 children)

Enemy of my enemy is my friend

Android has always been easier to repair, apple is notoriously against repair.

Force policy to cut out a large portion of your competition's revenue strategy (Apple authorized repair only)

I mean there have ever been Android phones with a back that came off and an easily replaceable battery. Apple NEVER did that.

[–] samokosik@lemmynsfw.com 3 points 2 years ago

I bet it’s sth like when apple came with their repair program...

[–] hperrin@lemmy.world 2 points 2 years ago

Probably they’re trying to look good.

[–] DannyBoy@sh.itjust.works 36 points 2 years ago* (last edited 2 years ago) (1 children)

That's a Samsung S4 in the stock photo. Those things were like Lego, I used to have a few that I'd swap out parts to keep running. I changed out screens, charging ports, cameras. And you could swap batteries on the fly. Those were better times.

[–] MonkderZweite@feddit.ch 3 points 2 years ago

I used to have a few that I'd swap out parts to keep running

I still use a S3 as alarm clock and only had to replace one battery... used it as daily driver until ~2017 too.

[–] smileyhead@discuss.tchncs.de 27 points 2 years ago* (last edited 2 years ago) (6 children)

Until they publish the schematics and drivers for device components for usage in making the device software last as long as possible, those are just empty words. Yeah, sure I can finally replace the broken camera sensor, as I should be able for years, but I must buy whole another phone if I want something slightly different in the OS image.

[–] theherk@lemmy.world 3 points 2 years ago (1 children)

Backing the legislation forcing them to do just that isn’t entirely vapid. I mean, I’m not counting on them completely, but it is a step in the right direction.

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[–] legios@aussie.zone 2 points 2 years ago (2 children)

Problem is I imagine a lot of their hardware is under NDA so they're unable to. I appreciate what they're trying to do but a lot of hardware companies sadly won't allow them to publish a lot of things. I do wish there was more open-source hardware (and I say that as a huge open-source advocate)

[–] Toes@ani.social 3 points 2 years ago

We need regulations that prohibits such actions.

We already have patents to protect companies, they don't need to keep their software and schematics secret.

[–] smileyhead@discuss.tchncs.de 3 points 2 years ago

Companies like Fairphone would love to open their drivers so distros like PostmarketOS could add support that then mainline Linux can be ported. But they can't somehow.

I guess Apple would have a much better time in that having their own design and being much bigger in influence.

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[–] _sideffect@lemmy.world 24 points 2 years ago (2 children)

"We'll make our phones almost impossible to fix yourselves, much like cars that place the easily changeable battery under light fixtures and other metal pieces of the engine!

But please, by all means, fix your own phones!"

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[–] BigTrout75@lemmy.world 13 points 2 years ago (1 children)

This is good news but, I gave up my last phone after 3 years because they stopped security updates. My new phone was marginally faster and worse in many ways.

[–] camelbeard@lemmy.world 9 points 2 years ago* (last edited 2 years ago) (4 children)

I once had a phone with a replaceable battery, headphone jack, IR blaster (so it was also my TV remote) and SD slot.

I feel after this we gained waterproof phones.

(although I only once dropped my phone in water and it was before waterproof phones and it still worked 48 hours later, so I don't care that much for waterproof phones).

Anyway I feel we just got downhill after this phone, my current pixel has no: headphone jack, IR blaster, SD slot, replaceable battery, etc.

I wonder what would happen when a major smartphone maker would make a phone with all those features again.

[–] hexortor@lemmy.zip 3 points 2 years ago (2 children)

Sony flagship phones (xperia 5 and xperia 1 lineup) still have a microsd slot and a headphone jack

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[–] yokonzo@lemmy.world 7 points 2 years ago

Still waiting for the other shoe to drop with Google phones being accessible and user friendly

[–] Titou@feddit.de 5 points 2 years ago

It's good news, even if i think , because we know how Google work, there's a catch

[–] chiliedogg@lemmy.world 5 points 2 years ago

Notice how John Deere is exempted.

[–] samokosik@lemmynsfw.com 3 points 2 years ago
[–] tabular@lemmy.world 3 points 2 years ago (1 children)

What's the opposite of slander, propaganda?

[–] drbluefall@toast.ooo 3 points 2 years ago

Well, slander tends to be fictitious, so its inverse would just be facts that paint someone in a positive light.

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