So we are a small company but very niche. We need to hire more people to help with phone customer support, the problem is all customer support requires very specific niche knowledge as well as company specific knowledge about our processes.
We have it all documented in a database, but the new hired users have to manually search this database for the right answer to the problem which can be problematic.
It would be awesome if there is some VOIP or program solution that has a live transcription with some form of AI while customer and support technician, that knows our database and instantly suggests the best possible answers/articles from our documentation to our support technician.
Does such a solution exist?
Thank you in advance guys for the attention and advice!