Mossheart

joined 2 years ago
[–] Mossheart@lemmy.ca 5 points 1 year ago

Confirmed. As someone who has led customer operations at large companies, the scale of chatbots to address a userbase is absurd. Companies are more than willing to take the hit to their reputation and customer goodwill in exchange for not needing to hire as much staff, train them, manage their schedules or deal with benefits and performance reviews. Cutting all that cost is an instaboner to execs and a nightmare to support managers who actually care about quality.

The amount of $700 judgements that Air Canada would need to be hit with to make replacing humans with chatbots a losing proposition is too high. It'll never happen.

Sadly, in my decade of experience, I've yet to see any bots able to reliably handle much beyond 'where's my order?'.

[–] Mossheart@lemmy.ca 9 points 1 year ago (1 children)

A few hours of awkward committee testimony won't restore those jobs or really change anything for the better.

This is outrage theatre.

[–] Mossheart@lemmy.ca 5 points 1 year ago

If you come in with the baseline that none of them tell the truth, it's a lot easier to figure out who is lying.

[–] Mossheart@lemmy.ca 7 points 1 year ago (1 children)

I think you meant Osteensibly his house

[–] Mossheart@lemmy.ca 5 points 1 year ago

Thank you for this list, I just finished the sun symbol audiobooks by Scott Sigler (loved Ray Porter's narration) and was looking for more suggestions.

[–] Mossheart@lemmy.ca 3 points 1 year ago

If only there was one person in government that could direct the rest of government to affect positive change in our blighted hellscape of a telecom industry...

[–] Mossheart@lemmy.ca 2 points 1 year ago (1 children)
[–] Mossheart@lemmy.ca 3 points 1 year ago

Come visit me in Vancouver where a two bedroom rents for 3700 on average and avg home price is 1.2m. 'Avg home' being a 750sq foot condo with $350/month strata(HOA) fees.

We used to live in Montreal and thought that was pricey when we saw rents hit $2000. I do anything for that kind of rent:space ratio now.

[–] Mossheart@lemmy.ca 10 points 1 year ago

The MBAs are just becoming the landlords now. The"lol get their pound of flesh if we stay in or go out.

[–] Mossheart@lemmy.ca 11 points 1 year ago (1 children)

As a reverb G2 owner, my rage knows no bounds. Can't even sell the thing in good conscience.

[–] Mossheart@lemmy.ca 6 points 1 year ago

Appeasement worked so well for the world in the past....right.

[–] Mossheart@lemmy.ca 4 points 1 year ago

I likely need one soon and and looking for non-Philips devices. Maybe ResMed?

Just because a reputable brand has an issue doesn't mean lesser ones have it too, they might be full grown corporate scumbags yet. Hopefully Philips gets slapped around so hard by the FDA for this that they'll serve as an example to the rest of the industry.

I've worn out my "X to doubt" button though, but a guy can dream (if he doesn't suffer from sleep apnea)

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