If you get a Voip based solution in the US, then most (Zoom, Webex, Ring, Talkdesk etc) will allow agents to login from wherever, and answer calls from that number. You will typically need to have a registered address and company in the US.
The weak point in this is the internet connection local to the agent. If they have poor broadband, then the voice quality will suffer, especially with the distance involved.
If you get a Voip based solution in the US, then most (Zoom, Webex, Ring, Talkdesk etc) will allow agents to login from wherever, and answer calls from that number. You will typically need to have a registered address and company in the US.
The weak point in this is the internet connection local to the agent. If they have poor broadband, then the voice quality will suffer, especially with the distance involved.