this post was submitted on 18 Aug 2026
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147
Why your Amazon order confirmation emails have become so unhelpful (www.theverge.com)
submitted 17 hours ago by JensSpahnpasta@feddit.org to c/technology@lemmy.world
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[–] artyom@piefed.social 21 points 9 hours ago* (last edited 9 hours ago) (2 children)

I really wish more people would include short summaries in their posts so I don't have to read 12 paragraphs of bloat on a heavy webpage.

”As customers shop with us more frequently, including on their phones, and use the ‘Your Orders’ page in the Amazon app to get real-time, consolidated order details and delivery status, we’ve simplified several order-related emails to direct customers to our app and website for the latest information on their orders,” spokesperson Maxine Tagay said in an email. “This also reduces customer information shared outside the Amazon app and website to further improve customer privacy.”

In other words: It’s a way to hedge against the DoorDash problem by hiding the meaty information on Amazon’s properties, and to keep customers visiting the retailer directly.

Yet again it's another thing AI is ruining and another way for companies to claw back value for themselves at the expense of their users.

[–] WhiskyTangoFoxtrot@lemmy.world 3 points 7 hours ago (1 children)

Does the article explain what the "DoorDash problem" is?

[–] queueBenSis@sh.itjust.works 1 points 6 hours ago

fuck amazon. i literally just built an email scraper so i can use this exact email as a way to understand where my disposable amazon spending is going. because of course they don’t offer any way to export your purchases to analyze your spending.