this post was submitted on 18 Aug 2026
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[–] artyom@piefed.social 17 points 5 hours ago* (last edited 5 hours ago) (2 children)

I really wish more people would include short summaries in their posts so I don't have to read 12 paragraphs of bloat on a heavy webpage.

”As customers shop with us more frequently, including on their phones, and use the ‘Your Orders’ page in the Amazon app to get real-time, consolidated order details and delivery status, we’ve simplified several order-related emails to direct customers to our app and website for the latest information on their orders,” spokesperson Maxine Tagay said in an email. “This also reduces customer information shared outside the Amazon app and website to further improve customer privacy.”

In other words: It’s a way to hedge against the DoorDash problem by hiding the meaty information on Amazon’s properties, and to keep customers visiting the retailer directly.

Yet again it's another thing AI is ruining and another way for companies to claw back value for themselves at the expense of their users.

[–] queueBenSis@sh.itjust.works 1 points 2 hours ago

fuck amazon. i literally just built an email scraper so i can use this exact email as a way to understand where my disposable amazon spending is going. because of course they don’t offer any way to export your purchases to analyze your spending.

[–] WhiskyTangoFoxtrot@lemmy.world 3 points 2 hours ago (1 children)

Does the article explain what the "DoorDash problem" is?

Amazon absolutely fucking sucks

[–] tal@lemmy.today 2 points 4 hours ago

They could let users register a PGP pubkey and encrypt their emails, which would also avoid third parties harvesting data from them.

[–] Kaligalis@lemmy.world 25 points 8 hours ago (1 children)

Amazon is the shop, I go to when I can't find it literally anywhere else.
The search is dysfunctional. The shipping information assumes a Prime subscription. There is constantly some try-hard upsell-advertising. And Amazon is usually not even competitive on price. The emails don't even matter - I download the invoices.

[–] Prox@lemmy.world 11 points 8 hours ago

Don't forget the fact that you absolutely, positively cannot trust the quality of the item that will arrive. At this point, you're much more likely to get some third party knock off with a lot of popular items.

Usability-reducing features like this do me a favor by giving me yet another reason to use Amazon less and less.

[–] Romkslrqusz@lemmy.zip 35 points 11 hours ago (2 children)

I hate this.

I’ve always kept my “ordered” and “delivered” emails in order to have a searchable database of what I ordered and when.

Without the item name, making that discovery is a lot more challenging.

[–] Zarobi@aussie.zone 4 points 7 hours ago

Yeah I used it to manage my finances. In my banking app it just shows up as:
Amazon $24
Amazon $12
Amazon $16

Before, I checked the emails to label and tag the transactions according to what they actually were: electronics, furniture, etc. Now I have to log in and track down that one hidden page that splits your purchases into actual transactions instead of one infinite scrolling list of items, because Amazon will group the purchases seemingly arbitrarily based on it's own shipping algorithm.

They made the entire UX hostile just to spite A.I. users. Not the first time they've done something similar; I'm getting pretty tired of their shit. In fact, I think I'm going to try some alternatives in my country and see if they're better to use.

[–] frongt@lemmy.zip 8 points 11 hours ago (1 children)

Same. Pretty often I want to pull up the specs on some computer part, but these days nothing is clearly labeled with a part number. I don't think my motherboard has one at all, certainly none where I can see. I would just search my email for "motherboard" and the most recent result was probably the one I wanted.

[–] WhatAmLemmy@lemmy.world 4 points 3 hours ago

Ever since I realised that corporations are allowed to engage in fraud, and a litany of other crimes, without consequence I started archiving things directly using a combination of the SingleFile browser extension and full page screenshots, placing them in a web-archive folder.

Every time I purchase anything I save the product listing and order page, along with all associated info, naming all files based on the date of the purchase; the larger the purchase the more I'll save (product page, warranty, user manuals, etc), and sometimes even a note.md file to document specifics (filter changes, spare parts and part numbers, etc).

I also use this method to snapshot various account pages or interactions like web chat; pretty much anything that future me could possibly need to reference.

It comes in handy extremely often.

[–] EmilieEasie@fedinsfw.app 66 points 12 hours ago (2 children)

Anyone else remember when they used to give you a refund if it didn't come in 2 days? Lol

[–] architect@thelemmy.club 10 points 7 hours ago (1 children)

Yea that was to kill small businesses that couldn’t compete.

[–] EmilieEasie@fedinsfw.app 5 points 6 hours ago

And now that they've done that (or acquired them), poof! You get it when you get it! A familiar pattern.

[–] vrek@programming.dev 32 points 12 hours ago (1 children)

My favorite is I ordered dog food. It was scheduled for 2 weeks (with prime). It arrived next day. Amazon still said it wasn't shipped yet. To this day "expected delivery date is currently unknown" in the Amazon app. I ordered it in May. It does give me the option to request refund but I haven't done it as the food was actually delivered and this seems like some employee forgot to scan the sticker at some point.

[–] realitista@lemmus.org 13 points 12 hours ago (1 children)

They would give u the refund tho.

[–] vrek@programming.dev 6 points 11 hours ago (3 children)

Yeah but I did get the food.

[–] meco03211@lemmy.world 33 points 11 hours ago (5 children)

I applaud your morality, but have you considered "fuck Amazon"?

[–] 52fighters@lemmy.sdf.org 10 points 8 hours ago

I get it, but one also has to preserve their own character so to avoid becoming what we detest in others. For me, telling the lie would not be compatible with who I wish to be.

[–] Robin@lemmy.world 12 points 11 hours ago (1 children)

Is it amazon getting fucked over or the seller 🤔

[–] hash@slrpnk.net 7 points 10 hours ago

I had this exact delivery tracking weirdness on amazon and the seller was another big company... got a refund and have zero regrets.

[–] vrek@programming.dev 14 points 11 hours ago (2 children)

I did, but I accidentally typed fucked amazonian woman so now I'm distracted...

[–] turdburglar@piefed.social 1 points 4 hours ago

instructions unclear.

penis is now lodged in the charging port of a rivian delivery van. send reinforcements

[–] meco03211@lemmy.world 6 points 11 hours ago* (last edited 10 hours ago) (3 children)

The spirit is willing, but the flesh is spongy and ~~weak~~ bruised.

[–] badgermurphy@lemmy.world 4 points 11 hours ago

I never thought I'd die this way... but I'd always really hoped!

[–] vrek@programming.dev 3 points 11 hours ago

I'll accept death by snoo-snoo

[–] frongt@lemmy.zip 2 points 11 hours ago

*spongy and bruised

[–] EmilieEasie@fedinsfw.app 5 points 11 hours ago (1 children)

I worry about that hitting the small sellers on there sometimes, like I ordered something through Amazon recently that very clearly came from a 3rd party small business and it's a quality product. It got mixed up when I returned something else, and they were like "just keep the refund for both" :/ but I'm worried the 3rd party won't get paid for it now

[–] vrek@programming.dev 3 points 10 hours ago (1 children)

It's probably the biggest dog food brand in the us

[–] EmilieEasie@fedinsfw.app 2 points 9 hours ago

In your case then yeah get that refund lol!

[–] wreckedcarzz@lemmy.world 2 points 11 hours ago

It's just a scrappy bookstore startup bro, they have to use bots because they can't hire customer service reps fast enough, they need every dollar they have to get past their angel funding phase, they only sell the highest quality items at low prices... Why are you laughing? This is a serious issue! They hired someone to engineer a button to order Tide. This is the future, THE FUTURE! WON'T SOMEBODY PLEASE THINK OF THE FUTURE?!

[–] Eh_I@lemmy.world 4 points 11 hours ago (1 children)

I think Jeff Bozo will be OK, lol

[–] vrek@programming.dev 3 points 11 hours ago

But how will he afford his fifth mega yacht?

[–] realitista@lemmus.org 2 points 11 hours ago

But they'd still give you the refund bro

[–] Bebopalouie@lemmy.ca 10 points 9 hours ago

What about when you purchase an item and then 24 hours later, you get an email to purchase the item you’ve already purchased.

[–] LadyMeow@lemmy.blahaj.zone 35 points 12 hours ago (3 children)

Sees headline: is it ai?

Sees uri: looks like it.

Reads article: what can I say but yikes.

In May Google unveiled a shopping cart that works across various merchants that would eventually be integrated into Gmail as well,

No thanks, sounds like a privacy nightmare. Not to mention probably pushing for more consumerism, which no thanks to that too.

Amazon has also been plugging away at AI-powered shopping features of its own, like price tracking and automatic purchasing. Alexa for Shopping is built into the Amazon app, and shoppers can query the chatbot for product recommendations and comparisons

Yes, let’s let the hallucinating plagiarism machine buy stuff and recommend stuff and track pricing data. Oh, did I mention the planet killing chat box is owned by Amazon, the place that makes money on selling you shit? what can possibly go wrong??

[–] atrielienz@lemmy.world 3 points 9 hours ago

Google has had a feature variant of this since at least 2014. Back when Google Now was a thing (before LLM's took off) there was a significant outcry about privacy because Google was scraping your emails to tell you when your packages shipped and when they would be delivered, to remind you when your flight was and what time you needed to leave for the airport and if your gate changed etc.

The thing that bothers me about this is, at that point it could be a opt in thing (on the email providers side), and it shouldn't be up to Amazon to use "customer protection" as a reason to enshittify their services so that they can continue to be anti-competitive.

[–] ironhydroxide@sh.itjust.works 7 points 11 hours ago

Let alone the predictive pricing. "Oh you usually run out of shampoo mid month? Well guess what, shampoo prices double on the 10th and just happen to drop back down on the 25th. "

[–] Zarobi@aussie.zone 0 points 7 hours ago

*Gives A.I. agent access to credit card*

I need a tungsten cube

[–] pelespirit@sh.itjust.works 23 points 12 hours ago (2 children)

Lmao, Amazon is worried that google and all the other competitors will scrape their information and make money off it. "Yes AI is amazing, but not like thaaaaaaat!" They're trying to out dirty each other.

[–] ThePantser@sh.itjust.works 8 points 11 hours ago

Thats what I was thinking, since now they all compete against each other we can expect everything to get shittier as more walled gardens go up.

[–] CmdrShepard49@sh.itjust.works 4 points 10 hours ago

Which is stupid because it's the equivalent of saying "you can't send someone to Walmart to buy an item for you. That should be illegal!"

[–] Malyca@lemmy.zip 2 points 8 hours ago (1 children)

Trying to get people on the app?

[–] paraphrand@lemmy.world 7 points 7 hours ago

Nah. Trying to keep our order histories away from competitors and analysis.

[–] eager_eagle@lemmy.world 5 points 11 hours ago

I've wondered that for years, email was/is a privacy nightmare even before google got in the way. I wish more companies reconsidered what they're sending via email.

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