this post was submitted on 23 Nov 2023
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Photography

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MPB won’t do anything about a faulty lens. (alien.top)
submitted 11 months ago by ndjuadks@alien.top to c/photography@viewfinder.pro
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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] wobble_bot@alien.top 1 points 11 months ago (6 children)

They're talking out their arse.

'Your rights when buying second-hand goods depend on who you bought the item from.

If you bought from a retailer or trader, not a private individual, you’re covered under Consumer Contracts Regulations and the Consumer Rights Act. This means you have the standard right to cancel or to reject under the three criteria.

Buying from a private seller makes things slightly more complicated. As long as the product has been accurately described, you are not entitled to a refund, repair or replacement.'

The time is faulty, you therefore you have up to 6 months to return it and MPB have to either fix or replace it. IF they can't do either then they have to give you a full refund. Quote the consumer rights act them and leave a scathing review on trust pilot.

[–] ptauger@alien.top 1 points 11 months ago (2 children)

Consumer Contracts Regulations and the Consumer Rights Act

These are UK laws. MPB is an American company. Neither of us have any idea of the OP's residence.

This is why giving legal advice to strangers on the internet is such a very, very bad idea.

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