this post was submitted on 23 Nov 2023
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Photography

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A place to politely discuss the tools, technique and culture of photography.

This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.

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MPB won’t do anything about a faulty lens. (alien.top)
submitted 10 months ago by ndjuadks@alien.top to c/photography@viewfinder.pro
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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] ptauger@alien.top 1 points 10 months ago (2 children)

Consumer Contracts Regulations and the Consumer Rights Act

These are UK laws. MPB is an American company. Neither of us have any idea of the OP's residence.

This is why giving legal advice to strangers on the internet is such a very, very bad idea.

[–] CunningHatProd@alien.top 1 points 10 months ago

MPB operate in the UK as well, and as such have to be registered as a business in the UK, and are beholden to UK law.

This is why talking about things you don’t fully understand is a bad idea.