Photography

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A place to politely discuss the tools, technique and culture of photography.

This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.

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MPB won’t do anything about a faulty lens. (alien.top)

submitted 10 months ago by ndjuadks@alien.top to c/photography@viewfinder.pro

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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] BananaHibana1@alien.top 1 points 10 months ago

Usually MPB would accept that back since they lied on their part about the condition. Had the same thing happen to me last year. Bought a EFs 24-70 2.8 II in "like new" condition, tested it a bit at home, all was fine. The next day i photographed a wedding, and after 10min of shooting, the camera threw a error code that the contacts of the lens were broken.

That was tough to explain... Nonetheless they apologized and i was able to send it back and get my money back