this post was submitted on 23 Nov 2023
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Photography

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A place to politely discuss the tools, technique and culture of photography.

This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.

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MPB won’t do anything about a faulty lens. (alien.top)
submitted 2 years ago by ndjuadks@alien.top to c/photography@viewfinder.pro
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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] dj-Paper_clip@alien.top 1 points 2 years ago

Did you use a credit card? If so, threaten a chargeback and follow through if they don’t refund. It’s the main reason I use a credit card for all major purchases (along with extended warranties for anything purchased on the card).