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Confused about landline to voip number transfer and timescales (alien.top)

submitted 11 months ago by National-Somewhere26@alien.top to c/voip@netheads.online

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I have decided to go full fibre which has a planned install date for a weeks time and as a result of that I will lose my landline and phone number. I need to keep my phone number so decided to go with voip. I signed up for voip and have been given a number which I can use. But I need to transfer my old number to replace it.

I am just unsure about the time frame in which it needs to be done. I know I need to transfer my old number before my current landline is cut off or I lose it. That process according to the website takes minimum of 10 working days possibly longer. But does the number transfer just need to be started before my landline is cut off? or does the transfer need to be fully completed? Should I delay the installation?

I do not want to end up in a situation where I lose my old phone number. Any help advice would be greatly appreciated

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[–] ctrl_alt_lynx@alien.top 1 points 11 months ago

You can only port it so long as the old service is active. I tend to port before I cancel in case the company gets any ideas or makes it difficult to close my account -- that way if I have to fight them over the bill I still have the number with the new company.

That is to say, if you cancel your old service before completing the port, you are out of luck.

There's also no reason your new service can't port in the number, but you didn't ask about that. Just wanted to mention.