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Confused about landline to voip number transfer and timescales (alien.top)

submitted 10 months ago by National-Somewhere26@alien.top to c/voip@netheads.online

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I have decided to go full fibre which has a planned install date for a weeks time and as a result of that I will lose my landline and phone number. I need to keep my phone number so decided to go with voip. I signed up for voip and have been given a number which I can use. But I need to transfer my old number to replace it.

I am just unsure about the time frame in which it needs to be done. I know I need to transfer my old number before my current landline is cut off or I lose it. That process according to the website takes minimum of 10 working days possibly longer. But does the number transfer just need to be started before my landline is cut off? or does the transfer need to be fully completed? Should I delay the installation?

I do not want to end up in a situation where I lose my old phone number. Any help advice would be greatly appreciated

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[–] National-Somewhere26@alien.top 1 points 10 months ago (1 children)

The company said 10 working days but could be considerably longer which is pretty vague, thanks for your response

[–] Seankan@alien.top 1 points 10 months ago

Ya there is some stuff that is out of control. I work for a SNL telco company and we tell our customers anywhere from 7-15 business days.

Reason for this is due to amount of staff, and also if a port gets rejected. Losing carrier can be petty and reject for various reasons. Wrong Adress, account number etc.