this post was submitted on 29 Nov 2023
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PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them (alien.top)
submitted 11 months ago by BriareusD@alien.top to c/headphones@hi-fi.community
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Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

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[–] Rhoogar@alien.top 1 points 11 months ago (1 children)

All that you mentioned above is perfectly normal.

[–] maxgpdx@alien.top 1 points 11 months ago (1 children)

Yeah, normal for vendors with shit customer service…

Also you have no idea what you’re talking about. Every good keyboard vendor will send you the missing keycaps you need without requiring you to send the rest back.

[–] Rhoogar@alien.top 1 points 11 months ago (1 children)

DROP is not a keyboard vendor, sport. It's like hoping Amazon will send you a single vinyl record because one third of the deluxe set you bought was scratched.