maxgpdx

joined 9 months ago
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PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them in c/headphones@hi-fi.community
PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them in c/headphones@hi-fi.community
[–] maxgpdx@alien.top 1 points 9 months ago (2 children)

Yeah, normal for vendors with shit customer service…

Also you have no idea what you’re talking about. Every good keyboard vendor will send you the missing keycaps you need without requiring you to send the rest back.

PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them in c/headphones@hi-fi.community
[–] maxgpdx@alien.top 1 points 9 months ago (4 children)

Drop fucking sucks. My cable for my 6XX died and they wanted me to send the entire unit back for a replacement instead of just sending me a cable, or sending me the money to buy a replacement myself.

For keycap sets that ship missing a cap, drop is known to request the entire keycap set to be returned instead of just sending you the missing cap. No decent vendor does this.

PSA: Drop.com not honoring warranty claims - so consider twice if purchasing from them in c/headphones@hi-fi.community
[–] maxgpdx@alien.top 1 points 9 months ago

Drop hardly uses the group buy model anymore. Their popular products are sold as a typical store does. At the same time, in the keyboard space which drop is also big in, there are plenty of vendors using the group buy model who do offer better consumer protection and customer service despite having much less capital.