Just a heads-up, in case anyone is considering buying any headphones from Drop - DON'T!!!
I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.
So far the excuses they have come up with have been:
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try these fixes (which I already tried - they never bothered to properly read my email)
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your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)
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ok, fine, it's in warranty, but it's out of stock now (absolute lie, the item is 'available', 'in stock', and 'ready to ship' - I had a friend put in an order out of curiosity, and it went through with no issues
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how about you take $15-$20 instead and piss off?
I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.
Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.
https://imgur.com/a/oUxkNdn
Drop fucking sucks. My cable for my 6XX died and they wanted me to send the entire unit back for a replacement instead of just sending me a cable, or sending me the money to buy a replacement myself.
For keycap sets that ship missing a cap, drop is known to request the entire keycap set to be returned instead of just sending you the missing cap. No decent vendor does this.
All that you mentioned above is perfectly normal.
Yeah, normal for vendors with shit customer service…
Also you have no idea what you’re talking about. Every good keyboard vendor will send you the missing keycaps you need without requiring you to send the rest back.
DROP is not a keyboard vendor, sport. It's like hoping Amazon will send you a single vinyl record because one third of the deluxe set you bought was scratched.
Wtf are you on about
https://drop.com/mechanical-keyboards/drops