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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 11 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] beeb@lemm.ee 6 points 11 months ago (1 children)

Can confirm. The only deterrent is the potential for an random bag check by an employee but that never happened to me in years of using self checkout. Some shops have a worker over watching a dozen of stations to help out or just identify suspicious behavior but it's very unintrusive.

[–] Buttons@programming.dev 12 points 11 months ago (1 children)

I've been a checker and have monitored self-checkouts. We get no training or instructions to watch for suspicious behavior. It's not the job of a checker / cashier to confront people for suspicious behavior, we don't get paid enough to do so, or to even care.

[–] beeb@lemm.ee 2 points 11 months ago* (last edited 11 months ago)

Thanks for the clarification! My assumptions were wrong ^^ although I saw once a lady who tried to leave without paying, but the worker noticed and they spent a good 5 minutes convincing her to put in cash into the machine, which apparently she had but had to look for in her bag for a looong time.