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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] Buttons@programming.dev 12 points 10 months ago (1 children)

I've been a checker and have monitored self-checkouts. We get no training or instructions to watch for suspicious behavior. It's not the job of a checker / cashier to confront people for suspicious behavior, we don't get paid enough to do so, or to even care.

[–] beeb@lemm.ee 2 points 10 months ago* (last edited 10 months ago)

Thanks for the clarification! My assumptions were wrong ^^ although I saw once a lady who tried to leave without paying, but the worker noticed and they spent a good 5 minutes convincing her to put in cash into the machine, which apparently she had but had to look for in her bag for a looong time.