#protonpass not showing expected offer.
this post was submitted on 31 Jan 2024
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I got the ad too, then immediately an apology email since I already have unlimited
I didn't get the apology email
@LinkOpensChest_wav @BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn't apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can't find it. If it's not there either, please let us know.
@protonmail@mastodon.social You're on Mastodon, and I'm on Lemmy, so I hope you see this.
This is my first time seeing notice of the price change. I don't think it affects me though, since my subscription is Proton Unlimited, not Proton Plus.
I just checked again. There is no such email in my inbox, spam, trash, or anywhere else. The last email I received from you was on October 25, 2023.
I also checked my email preferences, and I immediately got another popup promoting your password manager, and no option to dismiss it. Is this another error? Also, is it normal that I haven't received any emails from you since October 25, 2023? As you can see, I'm signed up for important announcements, user surveys, and Drive product updates.
The promotions I was seeing were not emails, but were integrated into the Proton VPN Android app. At least an email could be easily deleted. This was an ad for a promotional offer that I had to look at every time I used the Proton VPN app, which is something I frequently use.
@LinkOpensChest_wav Sorry for the confusion, the pricing post is for those currently on a Proton Pass Plus plan.
Is it normal that I haven't received an email since October 25, 2023?
Is it normal that I got a pop-up advertising your password manager with no way to x out of it, even though that's one service I don't use?
Is it normal that I had a persistent, indismissable promotional message in my Proton VPN app around the New Year?
@LinkOpensChest_wav If you've faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings → Dashboard tab.
@LinkOpensChest_wav @protonmail lmao proton on here just boosts posts about them, good or bad, and never gives helpful responses. Funny to read
They do the same via email. I contacted them through their help portal like they told me, and I got an email with the exact same canned response that doesn't have anything to do with my inquiry! I'm about done with them. I pay for Unlimited and they can't even answer a question?
Yes, I've been happy with the products, so I hate to do it, but I'm thinking of alternatives. If they said "Sorry, we don't have that feature" or something it would at least answer my questions. This dodgy behavior on their part is a huge red flag.
@LinkOpensChest_wav With regards to pop-ups, you can always exit them using the X button (or a similar option on the screen depending on the pop-up), after which they should no longer appear, if you don't have your browser set to clear cache & cookies on each exit.
We'll make sure to forward your complaints to the appropriate team for future consideration.
There was no x on the popup. There was no way to exit other than to agree to use Proton Pass. I told you this.
@LinkOpensChest_wav That doesn't sound right -- you have either experienced a rare issue or missed the exit option. Have you contacted out support team when you experienced this? If yes, could you please share your support ticket number? Otherwise, do you have a screenshot of this you can share? We'd like to make sure what happened, and improve the experience in the future.
Here is the popup: https://i.ibb.co/7yqc8d1/proton-Copy.png
This isn't the place to discuss my issue or share my ticket number. I don't link my Proton account with my Lemmy account. I heard back from customer support, and I replied to the email with all details on February 2. I haven't heard back. The email I received ignored my issue and instead told me how to unsubscribe from emails.
How is this a response to what I wrote? How do I turn off the promotions that appear in the apps themselves? How do I turn off the popups?
You can opt out of it in your email settings.
I wasn't referring to emails. I was referring to self-promoting ads that are baked into the Android app itself for promotional pricing (saw this promotion every time I opened the Proton VPN app on Android, which I do a lot). I'm also referring to the indismissable popups. Even with Unlimited, I still got these ads.
Hmm. Guess I haven't noticed them as much. I also have unlimited.
You didn't get the "x% off for limited time!" promos inside your Proton VPN app? I have Unlimited, and I still got that, even though I have an active subscription.
I'm starting to wonder if I have the official app because no one seems to know what I am talking about. I even contacted Proton directly, and the rep who responded kept telling me how to unsubscribe from emails even though I specifically said I'm not referring to emails. I'm starting to get tired of this company tbh. At least respect people enough to reply to the actual words they're saying.
Here's another separate but related problem. I didn't do a very good job of cropping, but this pop-up promotion appeared when I went to check my email subscriptions, with no way to x out. "Start using Proton Pass now" was the only selectable option. Sketchy asf.
I just checked protonmail on my phone and haven't received anything. I'm using the fdroid version, don't know if that makes any difference.
I'm using the F-Droid version too. However, the popup appeared on their web site using Firefox with uBlock Origin.
@LinkOpensChest_wav Regarding the Proton Pass modal on the account settings page, if you click away from the pop-up anywhere on the screen, does it disappear, or can you dismiss the modal only by selecting 'Start using Proton Pass now'?
At the time I received the popup, I refreshed the page, and it was gone. I'm not sure if clicking outside the popup would have worked. If there's no x to close, then that's what's called a "dark pattern."
@LinkOpensChest_wav That's a fair point. We've made sure to pass along your comments to the marketing team for future consideration.
We do try to strike a balance in our promotional materials between being informative about new offers/products/releases and giving an option to easily opt out for users who may not be interested, and honest feedback like yours helps in this regard.
Thank you for taking the time to understand what I'm saying. That's all I wanted. It's frustrating to keep being directed to change email preferences when that had nothing to do with my comments. I appreciate your time.