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[–] PM_Your_Nudes_Please@lemmy.world 43 points 8 months ago* (last edited 8 months ago) (10 children)

without being forced to. We have digital refunds

Small nitpick, but it’s funny that you specifically listed their refunds first. Because they were forced into that. Some may remember how comically awful Steam’s customer support used to be. It was genuinely horrible, with resolution turnaround times measured in days and weeks instead of minutes or hours. There was no instant messaging or automated system; You had to email a sketchy email address, then wait days or weeks for them to finally respond. And chances were good that the response would basically boil down to “lul git fuckd loser, sux 2 b u”

Europe started pushing for them to be more customer friendly, because their refunds in particular were breaching some local European laws. In order to keep operating in Europe, they revamped their refund process entirely and recommitted to better customer service going forwards. But they only started the entire refund revamp in 2015 because they were going to be pushed out of European markets if they failed to comply.

[–] Kedly@lemm.ee 5 points 8 months ago (9 children)

I brought it up because until Steam did it NO digital game marketplace had refunds. Whether or not they got sued, Steam led the way

[–] gmr_leon@mstdn.social 0 points 8 months ago* (last edited 8 months ago) (3 children)

@Kedly What? This is flat out untrue. Back in 2008 Stardock's attempt at a storefront via Impulse offered refunds: https://web.archive.org/web/20080708091849/http://tgnforums.stardock.com/315290

Later in 2013, EA of all companies would also offer refunds on their storefront, Origin: https://arstechnica.com/gaming/2013/08/ea-begins-offering-refunds-for-its-digital-game-sales-on-origin/

And later that same year, GOG would offer refunds: https://www.gamedeveloper.com/business/gog-s-new-money-back-guarantee-is-more-about-trust-than-refunds

It was only a couple years after EA & GOG, in 2015, that Valve began offering refunds on Steam: https://arstechnica.com/gaming/2015/06/valve-begins-offering-refunds-for-all-steam-games/

[–] Kedly@lemm.ee 1 points 8 months ago (1 children)

Impulse offered refunds for technical issues, and I could easily find examples of Steam doing the same in 2008 for GTAIV, EA only sold its own games, which made the legal hurdles it needed to jump through and the amount of developers it needed to get an ok from significantly lower, and GoG is GoG, an actually decent competitor to Steam, so sure I'll give you that GoG beat Steam to the punch there

[–] gmr_leon@mstdn.social 0 points 8 months ago (1 children)

Your initial claim remains false.

As indicated, digital game storefronts offered refunds explicitly prior to Steam, and it wasn't leading the way, especially given its policy was that all purchases were not refundable, up till 2015's changes.

Leading the way isn't making some exceptions to their policies occasionally, it's making refunds a part of the policies from the outset when others aren't.

[–] Kedly@lemm.ee 1 points 8 months ago

Fine. My initial statement was incorrect. I still think Valve put a lot of leg work into getting fairly easy refunds in place for a digital storefront that thousands of different developers sell their games on, and that that is an insanely bigger beast than the other examples outside of GoG's example, which I havent fully looked into, but my initial statement was more specific than that and thus wrong

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