this post was submitted on 05 Apr 2024
1064 points (97.6% liked)
Not The Onion
12319 readers
598 users here now
Welcome
We're not The Onion! Not affiliated with them in any way! Not operated by them in any way! All the news here is real!
The Rules
Posts must be:
- Links to news stories from...
- ...credible sources, with...
- ...their original headlines, that...
- ...would make people who see the headline think, “That has got to be a story from The Onion, America’s Finest News Source.”
Comments must abide by the server rules for Lemmy.world and generally abstain from trollish, bigoted, or otherwise disruptive behavior that makes this community less fun for everyone.
And that’s basically it!
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
This just puts a huge spotlight on the thing I hate the most about my line of work. I'm sure it's not just my line of work with this problem, but there's plenty of examples of workplaces that do not have this problem.
My career is in IT support. Whether doing systems administration or networking or something else related, it's my lifeblood.
Almost every job I've ever had in this field works on the basis of tickets. A concept which, isn't in and of itself a problem, nor is it unusual. Similar systems exist in many careers; they're similar to a chit in the restaurant industry, which contains an order, which is passed to the kitchen for the cooks/chefs to complete. Same thing. And there's examples of this same idea across many careers, called all kinds of things from a requisition, to a work order, they're all variations on the same idea.
The trouble begins with how tickets are worked and completed. In other industries, you pick up a task, whether a chit or work order, you finish the task, and you mark it as complete, but in IT, it's very different in one key way. We have to not only justify and report everything we do, but also mark down exactly how long it took. It's this last point that's the problem. I am under continual scrutiny, every minute of every day to justify what I've done, and when I did it. In every job I've had, my ability to fill every second of my day with records of what I've done and how long it took to do is praised, or the lack of that ability can create some significant issues with maintaining my employment status.
There are good reasons to keep these records, to have a record of changes, and coordinate with coworkers, in the event they need to continue work I've started, or vice versa, and to note when something changed so that if issues arise, those actions can be examined as a potential cause. But this requirement has become weaponized by every employer to keep a stranglehold on productivity. If you take too long on a task that they think should have taken less time, you're suddenly found in a meeting where you have to explain why you were so inefficient. If you excel and you're able to complete your tasks quickly, that faster pace becomes the new standard, and anyone who isn't capable of keeping up gets reprimanded for dragging their heels and wasting time.
The goal posts continually move. I can't so much as take an extended shit without someone taking notice.
Meanwhile, so many jobs are simply focused on being present and looking busy. Before I went into IT, I worked at a grocery store, and short of clearly and obviously standing around doing literally nothing, no manager even took notice of you. If you were doing something, literally anything that looks even remotely productive, you were left alone. Which isn't to mention all the down time, when there isn't anything to do, and you just go and adjust the products on the shelf needlessly because it made you look busy. That same concept can be applied to a lot of different jobs, but with IT, it's not sufficient to simply look busy. Your time must be put into a ticket.
It's oppressive and the way of things in IT.
Mechanics at your local car dealer likely get paid on flat rate. That means they get paid a set amount of hours based on the time estimate for the job, regardless of how long it takes. Also, manufacturers set lower times for warranty repairs than you would get paid if the customer had to pay. Also, if there is no book time, you have to guess ahead of time. If the vehicle comes back, you have to work on it for free. You also get service writers and managers breathing down your neck while you're trying to troubleshoot and not understanding how long things take and also pressuring you to upsell unnecessary services and repairs. Anyway, I don't work on cars anymore.
I understand why. I have had a bit of insight into how all of that works and short of being a prodigy, you can't really get ahead.
This is why I do a lot of my routine maintenance on my own car. If all I need is a wrench, some materials and a few hours, I'll do it myself. I've become quite skilled with mechanics over the years; I'm sure it's nothing compared to what an actual mechanic knows, but brakes, tire changes/rotations, battery replacements, even coolant changes and thermostat replacements, totally do-able. I could go on with minor repair crap I've learned but you get the picture.
I did a brake job on my SIL's car and discovered that the last person in there didn't lube anything up, I had to beat it with a hammer to get the damn brake pads out. I put the right lubrication in the right places and put everything back together better than I found it. I even did the slide bolts, which I had to break out the torch to get loose. New pads, rotors, slide bolts, slide bolt boots, the whole nine yards. Pretty much everything short of doing the calipers and brake fluid.
I suspect the last few techs that touched her vehicle were trying to move so fast that they didn't bother doing anything to the side bolts even though they would have been obviously in need of maintenance/replacement.
The thing that bothered me is that she sold the car a few months after I spent 10+ hours fixing the stupid brakes. So next time I have to go look at her vehicle, it'll be a surprise for what things were not done, or were not done right.
grumbles
In order to avoid that kind of situation many shops will simply quote a "loaded caliper" for each side. It includes the caliper, hardware, brake pads, and bracket. You simply disconnect the brake hose and take out two bolts that hold the caliper bracket on. Give the rotor a couple of slams from the hammer, clean up the hub, reassemble everything and bleed the brakes. It might cost $600, but it saved a ton of time for the shop and prevents a comeback when the old caliper decides to get stuck anyway.
Yeah, she needed it on all four. I think I needed to torch out at least three of the slide bolts around the car. We saved a bunch of money by having me do it, but I broke my cheap torque wrench in the process, snapped the socket connector right off the end of it trying to loosen the lug nuts. I only used the torque wrench for loosening things because I didn't have another tool long enough to pull them off (aka a breaker bar, I think it's called). So, RIP. I told her that if she wants me to do another wheel/brake service, she'll have to buy me an impact wrench, and I'll send her the link to one I found that will fill the purpose (which is both compatible with the stuff I already use and was tested and recommended by the torque test YouTube channel). Because I'm not dealing with getting, and breaking, any tools to get her tires off because some crackpot at the shop decided to torque her lug nuts with an impact.
I only want to reduce my workload and not sit there standing on a breaker bar, unable to get the damn lug nuts off... I'm not light, over 200lbs, so if I need to stand on a bar to get the lug nuts to loosen, someone probably did something wrong.
Never again.
I have one of those "compatible with" Milwaukee impacts and it works great for most things. I also have a couple of really cheap 1/2" breaker bars that I bought years ago that just won't break. I have a 3' cheater bar that fits over them and I've had to put some weight into that a time or two.
This is the way.
The impact wrench I'm looking at is one of the newer lineup from DeWalt. I have DeWalt everything already (impact driver, hammer drill, circular saw, reciprocating saw... Even my hedge trimmer, string trimmer, lawnmower and snowblower), all using the 20v MAX or compatible batteries, except the snowblower, which uses the power flex 60v (which can be used in 20v tools, but 20v MAX batteries cannot be used in it). The impact wrench uses the same 20v batteries. So I just need the tool. It's still something like $200 for it, but I don't think I'll need anything more for power tools for a long assed time after that.
We picked most of this stuff up over the past year starting with a kit (impact driver, hammer drill, circular/reciprocating saws, even a small light, with some batteries and a few extras) about a year and a half ago, and we've been steadily adding to it. I chose DeWalt because I have an old, 12v drill I used for like 10 years and it still works. The original battery has left us but the second battery I bought when it was new (it came with one and I bought an extra so I could have one in the drill while one was charging) is still kicking. I got a replacement for the original battery that shipped with it, so I still have two for that unit. It still works, and it's fine, but there were a few times I really needed a hammer drill and the puny 12v was all that I had... But that was literally my only real gripe about it. Given that history, I wanted to keep with DeWalt because they clearly make tools that can last.
I wanted to go with one brand so I didn't require several different battery chargers for different tools. DeWalt was only missing a snowblower, but they released one late last year and we obtained it shortly after it hit the market, which completed our large tools. There's only a small number of handheld tools in the DeWalt lineup that I still want to get. The impact wrench is one. Another is a brad nailer (IIRC), because I have to install some baseboards/trim, but it's hard to justify buying a $500+ tool for the job.
My entire automotive kit probably needs to be replaced. I have a complete socket set with ratcheting wrenches, and not a whole lot besides that at the moment. I will need to get a new torque wrench, breaker bar... Probably a lot more that I'm not thinking about right now. I have access to my brother's Jack and Jack stands, so I'm ok there. For the impact wrench, I'll need to add a small set of impact ready sockets for it, otherwise I'm going to rip my sockets to shreds.
I have a ton of electrical testing stuff for my other hobbies, so I'm good on that front, but I notably don't have a CCA tester, which I would like to get. Among my more electronic things I have a fairly crappy, and old, OBD2 reader, which has come in handy plenty of times.
As you can imagine, I'm the "handy" guy in the family. I just find it all fascinating, but I wouldn't want to make it my job. After working on a vehicle for a few days, I don't even want to look at a wrench for several weeks.
By day, I work in IT, so I'm generally sat at a computer pushing buttons until the screen dots show up in the right order.
I have several socket sets and wrenches from harbor freight that are perfectly fine. The 1/4" set, the open ended ratchet set, the short impact set, and the long metric wrenches, these cover 99% of everything. If you don't abuse your tools, then they won't break. I even have a second 1/4" set from Aldi of all places and never had an issue with it. I'm not using them all day every day, so I'm not that worried about buying expensive stuff.
The point is never expensive. The point is always that it lasts. Sometimes that means more expensive, but not always.
DeWalt is a special case, because no matter what we buy for wireless tools, it's going to need batteries and the batteries are not cross compatible. So that's more about total cost of ownership. My TCO goes down if I stay within their battery ecosystem.
I'll have a look around for cheap-but-good impact sockets when the time comes. I'm not in a position to need them quite yet.