this post was submitted on 08 Jul 2023
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Fediverse
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What if we can't make it more approachable? Should we forever rely on corporations and their unethical platforms to be able to communicate? Just because people aren't willing to learn a few very basic things?
This is not a problem with the technology, but with people.
This is not a problem with people, but with UX design.
We don't need a corporation to have usable interfaces. Right now, if you visit join-lemmy.org, the main focus is for people wanting to host an instance, which is only a small part of the advanced user base. The common user won't care about the fact Lemmy is made with rust or that there's a docker image.
I don't think it's only an issue with Lemmy, lots of open-source projects lack user-friendliness and onboarding.
Yes, Lemmy's UI is very bad. It would be pretty easy to improve it, if only developers understood this. But I think the part that new users complain about the most is federation. At least I've seen many posts and comments saying that it's too confusing.
I don't think it's necessarily the job of the developers, the main issue IMO is that there's not enough involvement from other specialists such as designers in open-source communities.
Sometimes I try to help, but unfortunately not everyone is willing to listen. I've noticed there are multiple reasons why UI might be bad in a Free Software project:
I believe in Lemmy's case it's mostly the 2nd point.
IDK about Lemmy devs, but point 2 is so, so common. Making a point about UX or accessibility in 99% of FLOSS project discussion spaces is incredibly stressful; you can have user research, industry best practice, and years of experience on your side, but you're inevitably met with dismissal and argument. Devs often treat designers as though they're a bunch of artsy crystal-healing crusties, despite the fact that good UX people base their work on actual research and theory grounded in human behavior and psychology. (Calling use of basic design principles "eye candy" for example) Of course, if a dev makes a decision on technical grounds, it must be treated as scripture as far as any remaining designers on the project are concerned. It's no wonder so many FLOSS projects have abominable UX.