this post was submitted on 19 Jun 2024
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High availability and security are the bane of IT infrastructure jobs. It makes me anxious to think about my MSP days when I'd sit on my couch on a Saturday fully aware that I'm one phone call away from having my day, weekend or even the next two weeks ruined because some customer CEO has full domain admin rights and would give them to anyone who'd ask on the phone or via email.
It's not just security that ruins an IT person's life. I had a customer decide to do a massive data migration from their primary data storage to a new system during the busiest time of day. It destroyed the primary, secondary, and backup systems as well as corrupting the destination system. It was a one-in-a-million bug/glitch that cost me 2 weeks of 16 hour days.
It's idiots in charge of IT that are the true source of our pain.