this post was submitted on 24 Jun 2024
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Home Networking
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I refuse to use Unifi products after a client's one year old Cloudkey died because they use an actual hard drive inside for the OS, not just the data (it's designed for storing NVR recordings).
They don't even mirror the drive locally. There's just everything wrong with this approach. The OS should run from M2 and the data drive needs to be mirrored - this is just basic high availability design today. And for the price they charge, there's no reason to not do this. I just wonder what the requirements discovery looked like, and who signed off on such a weak approach.
For the price of a cloud key (which is essentially required for a business environment), it's a piece of shit. Plus the damn things die all the time.
Add to it the whole system is problematic - they're slow to discover devices when setting up/reconfiguring/replacing hardware, we're constantly having to tinker with client sites for odd disconnects, etc.
Unifi belongs in the bin. For a home user you'd be better off with any decent consumer router, which doesn't have the unnecessary complexity (and learning curve) of Unifi. I hate that it's what our company prefers to deploy.
Sounds like that's a bad experience resulted from what could've been avoided through proper backup management practices. Hardware failures are inevitable, and it is always prudent to manage backups appropriately. I'll be the first to admit I'm not backing up my controller data properly, but at least mine is on a VM powered by a RAID array that I take snapshot semi regularly. Should the VM corrupt itself somehow, and I cannot get my backups deployed, I'd probably be hosed and have to restart from scratch, but that'd be on me for not testing my DRP.
For most SMEs, paying consumer grade equipment is out of the question, and paying for true enterprise grade stacks Meraki / Aruba might be out of the question due to budget constraints. Ubiquiti strikes a happy median for them, and residential users that want to opt for a bit more.