Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
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100%. I don't need help finding what's on your website. I can find that myself. If I'm contacting customer support it's because my problem needs another brain on it, from the inside. Someone who can think and take action to help me. Might require creativity or flexibility. AI has never helped me solve anything.
Oh I hate those chat bots which just display a list of articles matching keywords in your question.