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Woman jailed after using shooting suspect's catchphrase as insurance company denied claim.
(www.rawstory.com)
this post was submitted on 12 Dec 2024
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It is clear your just spinning your wheels at this point unable to grasp anything I am saying. You think CSR agents deserve respect because reasons. I believe they are the front facing staff so they can and will deal with customers who get upset.
Furthermore this was a disproportionate response that only a bootlicker would defend. I would not of reported anything as this agent. It is much like calling the cops unnecessarily. Sure you can do it, and it may be within your rights, but is a dick move.
The CSR agent is not blameless here and I doubt their professionalism as I did endure a lot and always managed to turn the call around by empathizing with the client. It was not always possible but the only times I reported someone was for repeated harassment.
As I said considering the situation your insistence on supporting the CSR without taking into context what actually happened makes you out to be a corporate apologist. If not, perhaps you are just being disingenuous.
As I already stated there is a glut a jobs and if their company faced staffing shortages because people decided they did not want to work for them it would be a good thing. Shitty companies that do shitty things lose employees.
This would force them to raise their wages which would cut into their profits. This is about the only negative thing that can happen to a company. There have been many companies that have gone under because of scandalous behavior and people refusing to work for them.
Finally the whole blameless thing is pretty rich when you think about it. No one is forced to work there and they are the front line for the corporation.
They serve the system killing people through overpriced shitty healthcare. They don't make the decisions, but in this company they are there to stonewall people so they can't get help when their claims are denied.
Just like soldiers they are just following orders. Oh wait lady malaria says we can't blame them. No, this is really ridiculous when you think about it. I won't blame the people helping to kill me because they are low on the totem poll in the corporate world.
So to some it up. Yes, we should should respect all humans, no this was not right, and CSR are not blameless. Cheers!