this post was submitted on 24 Oct 2023
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Headphones

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sennheiser try to replace my broken ie300 with ie200 (www.reddit.com)
submitted 1 year ago by alkitolki@alien.top to c/headphones@hi-fi.community
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Last week, the left earpiece of my Sennheiser IE300 earbuds malfunctioned. I contacted the authorized service center in my country. After some time, they informed me that they did not have IE300 in stock and offered to replace it with IE200. I declined their offer and insisted on either repairing my IE300 or receiving a new one. They argued that IE200 is an equivalent replacement for IE300, Sennheiser told they so. Is IE200 truly equivalent to IE300? What should I do?

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[–] geumja-ssi@alien.top 1 points 1 year ago (1 children)

Did you buy the IE300 in full price?

[–] alkitolki@alien.top 1 points 1 year ago (1 children)

yes

[–] geumja-ssi@alien.top 1 points 1 year ago (1 children)

that's very weird of them for not offering you a full refund or giving a replacement option without a downgrade.

[–] alkitolki@alien.top 1 points 1 year ago

Yes it is. Also this distributor is famous for after sale services. i send u/SennheiserConsumer some similar cases. Hope they solve my problem without downgrade.