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sennheiser try to replace my broken ie300 with ie200 (www.reddit.com)

submitted 1 year ago by alkitolki@alien.top to c/headphones@hi-fi.community

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Last week, the left earpiece of my Sennheiser IE300 earbuds malfunctioned. I contacted the authorized service center in my country. After some time, they informed me that they did not have IE300 in stock and offered to replace it with IE200. I declined their offer and insisted on either repairing my IE300 or receiving a new one. They argued that IE200 is an equivalent replacement for IE300, Sennheiser told they so. Is IE200 truly equivalent to IE300? What should I do?

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[–] MOK1N@alien.top 1 points 1 year ago

As someone who has the ie200. Very different. Tuning wise and build wise. Cheaper material. Cable is garbage, will def need an aftermarket cable. Super microphonic. Because of the tuning gimmick with the ie200, I had to opt for aftermarket eartips as well to get back the bass I lost. Unless you absolutely love modding, get your money back instead if that's an option. The only positive thing I like about the ie200 is the comfort in your ear. But in that case, the comfort is the same as the ie300, 600, 900

[–] geumja-ssi@alien.top 1 points 1 year ago (1 children)

Did you buy the IE300 in full price?

[–] alkitolki@alien.top 1 points 1 year ago (1 children)

yes

[–] geumja-ssi@alien.top 1 points 1 year ago (1 children)

that's very weird of them for not offering you a full refund or giving a replacement option without a downgrade.

[–] alkitolki@alien.top 1 points 1 year ago

Yes it is. Also this distributor is famous for after sale services. i send u/SennheiserConsumer some similar cases. Hope they solve my problem without downgrade.