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I was working a photo lab when this movie came out and corporate was alarmed because it was bad publicity. We had talking points to reassure customers regarding privacy etc.
I was working in a photo lab when it came out as well. The movie accurately portrayed (imo) how uncomfortably close to how involved one could feel when dealing with long time customers, even in a high volume lab where we rarely dealt with the customer. We'd see first dates engagements, weddings, kids being born, and so forth. Plenty of stories of 'I saw Customer at the mall, had to stop myself from waving and saying hello and asking after Event'.
It's not really much different from today's social media and how involved some get in the lives of people they've never met or don't even know they exist.
It made me double take on Robin Williams. I'd always seen him as Mork from his early career. I expected him to be over the top and funny, so watching him be serious and frankly disturbing was as confronting as the movie itself.
The Fischer King came out a decade earlier, let along Awakenings, Goodwill Hunting... even Good Morning Vietnam was overall a very serious movie.
How often did you use it? Did concerned people ask about it?
I think one customer brought up the movie one time lol