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500 fibre connection means it is a 500mbit internet uplink?
Have you checked whether the ethernet cable you're connecing the DS216j to your router is a "Cat5e" cable. If it is a "Cat5" you would be limiting and thus bottlenecking your bandwidth to 100mbit max.
This is what i have:
https://www.virginmedia.com/broadband/fibre/m500
I will check my Ethernet cable when I'm back from work
So, while viewing media from outside your local netwwork, i.e. via Synology QuickConnect, you're limited to 52mbit speed.
If you're self-hosting upload speed matters alot unfortunately. You will surely need something that buffers / transcodes your media for viewing from the internet.
So you reckon it's my connection is bottlenecking the whole operation?
EDIT: I noticed when I'm on my home network, there is no issue with the videos being slow. So it is the connection most likely. Ergo, nothing I can improve unless I upgrade my contract?
I would not upgrade the contract, even if you go beyond your 50mbit UPLOAD speed you won't be sure that no buffering and hence drop in streaming will happen. Note you have a "500Mb Broadband" contract but the upload is limited to 50Mb. Asymmetric bandwidth is typical for "consumer" internet you mostly consume/download - contrary to "hosting" internet uplinks which typically are symmetric and very pricey since you are typically hosting/uploading.
You need specialised software to make sure you can transmit big, uncompressed real-time data (which video basically is) over the internet. It's basically what Youtube does for its users.
It hosts arbitrary uncompressed video data you upload to it (this is your NAS - which you have now) and then displays that data to users on the web in a compressed, streaming fashion (this is what streaming software would handle - which you do not have yet).
In your scenario issues will arise, naturally.
I noticed that there is one scenario that I get good load times + video with proper framerate: laptop connected to the same network. If it's on my phone, no matter if it's the same network, 5G or external network - videos are always choppy...
I checked it - it's Cat 5e
Is it connected to a gigabit connection? I recently found out my WiFi router only had 10/100 ports, which didn't matter until I needed to use them
How could I check that?
What model is the router? I suspect it is a router your provider equipped you with? In that case, with a 500Mb download bandwidth contract it would be really crazy of your provider to hand you a router with 100Mb ports ;-)
In either way looking up specifications of the router model will help here.
https://www.ispreview.co.uk/index.php/2019/07/a-look-at-virgin-media-uks-future-hub-4-gigabit-connect-box-router.html
Seems the ports are Gigabit