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Long time supplier sent invoice with outdated payment details, cost me $ and they dont seem to care? (alien.top)

submitted 1 year ago by horendus@alien.top to c/entrepreneur@indiehackers.space

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Ordered 500 units from my moulding factory however they failed to update the invoice with their new bank details.

After I paid they told me of their mistake and to wait for the bounce. It cost me $120 and they dont seem to care.

How would you approach this? Keep in mind they have my mould that cost a lot of money so I cant exactly shop around.

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[–] Level_Chapter9105@alien.top 1 points 1 year ago (1 children)

Ask politely for reimbursement as a goodwill gesture, taking into consideration your long-term working relationship.

If they're chilled about getting your payment late, I imagine they wouldn't be too bothered about $120.

[–] horendus@alien.top 1 points 1 year ago

Ill ask them to reduce the cost of the order to compensate at least partially