this post was submitted on 26 Feb 2026
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399
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 21 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
133 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] EndlessNightmare@reddthat.com 14 points 18 hours ago (2 children)

No one asked for this

[–] WanderingThoughts@europe.pub 7 points 17 hours ago

It's the C-suite. They're so corporatized they can't differentiate between an over-the-top professional smile and somebody being genuinely helpful.

[–] HertzDentalBar@lemmy.blahaj.zone 6 points 18 hours ago

The capitalists running everything did