this post was submitted on 11 Nov 2023
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Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending (www.axios.com)
submitted 10 months ago by ZeroCool@feddit.ch to c/technology@lemmy.world
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[–] Vorticity@lemmy.world 40 points 10 months ago* (last edited 10 months ago)

I do buy some items without free returns but I will NEVER buy things like clothes or shoes without free returns or an option to take them to a physical store for free.

There is a reason that brick and mortar stores have changing rooms.

Likewise, there is a reason that, back in the day, mail-order clothing companies like L.L. Bean had ridiculously good return policies. They wouldn't have gotten any business without them.