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DT770 arrived working only one side, but after tapping the cup both sides work. How can I complain and exchange? (alien.top)

submitted 1 year ago by fkid123@alien.top to c/headphones@hi-fi.community

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Title says it, DT700 out of the box working only left side. I checked all connections and did some research, apparently it's not that rare (shame on Beyerdynamic quality control).

But I tapped the right cup and it immediately started working. I doubt that's a permanent fix and I'd like to return it and get a new one, but I can't really prove that anything is wrong with it. What to do?

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[–] ballslicker1337@alien.top 1 points 1 year ago (1 children)

it 100% is not a permanent fix. i had a very simmiliar problem with my moondrop variations. get them replaced asap

[–] fkid123@alien.top 1 points 1 year ago

Unfortunately it's not too simple where I live, I need to be able to show the defect in order to have a chance of getting a replacement.