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DT770 arrived working only one side, but after tapping the cup both sides work. How can I complain and exchange? (alien.top)

submitted 10 months ago by fkid123@alien.top to c/headphones@hi-fi.community

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Title says it, DT700 out of the box working only left side. I checked all connections and did some research, apparently it's not that rare (shame on Beyerdynamic quality control).

But I tapped the right cup and it immediately started working. I doubt that's a permanent fix and I'd like to return it and get a new one, but I can't really prove that anything is wrong with it. What to do?

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[–] TransducerBot@alien.top 1 points 10 months ago

This submission has been automatically removed due to the following rule:

Rule 7: Ask tech support and general questions in the Shopping, Setup, and Technical Help Desk

Requests for tech support and general setup help must be made in the dedicated Shopping, Setup, and Technical Help Desk instead of a new post.

Have you contacted the manufacturer?

You should. For product support, please first contact the manufacturer. Reddit can't do much about broken or faulty products.

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Why does this rule even exist?

In short, this is a large subreddit with a high volume. We want to help, but it's important to keep things organized to keep the sub fun. Thanks for your understanding.