this post was submitted on 01 Jun 2026
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Recently I had to cancel an order. The support for the company was an LLM bot. I accidentally mistyped a number in the order id. It accepted it anyways refunded every order on my account that includes the product I wished to cancel.
I tired to get to a human to correct the mistake and couldn't their phone number is an LLM bot their only chat is an LLM bot.
It use to not be. But now I'm sitting here the order in my hand cause the bot didn't cancel it. But like 30 orders from the last few years have all been refunded to me.
I tried to reach em a few more times but couldn't and it's been like a month. I just have like 2 grand usd that I shouldn't and no way to give it back.
So that's fun.
Would sincerely love to know the name of the company. You know, to avoid them. Yup. I’m sure that’s the reason.
I wonder how long you need to keep that money aside before you can spend it?
That's amazing
Maybe I ought to be taking more advantage of this era of rampant incompetence
I hope you saved what you could from that exchange, as well the attempts to contact them. If they ever notice, their AI mistake will become your problem to deal with, (and the kind of news story to end up on a Steve Lehto video).
If that happened to me, I'd have a chat with my bank, "please help me return this money to where it came from, it was payed in error. They have no way to contact a human and I don't want them to accuse me of fraud down the line".