Not only organisations, but everyone really. The eldery are already massively targeted by scammers. Now, on top of that, scammers can find a child or grandchild voice sample on some social media and use that to ask for money over the phone. Or even via video call with deep fakes. And they can do that at scale.
this post was submitted on 13 Jun 2023
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Technology
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You don't even need social media. Call person A and keep them on the phone for 15 seconds to get a snippet of their voice. Feed through AI, use that to call person B and extort them or whatever crime you were planning on.
Everyone needs to start the conversation with their loved ones as soon as they can to question anything that seems out of character. It doesn't matter if they sound like or look like them - if anyone is asking for money or sensitive information, question it no matter what.
I know a lot of folks may feel like that's an impossible task, especially with parents and older relatives, but it's possible - I just recently had a conversation with my parents, and I was bracing myself for it to be an uphill battle, but they were switched on and got it. You've gotta at least try.
But how else are we going to be able to hear Squidward singing Never Gonna Give You Up?
Since when does anything use voice recognition for authentication?!
Just some:
- Medical devices: Voice recognition is used in medical devices to allow patients to control their devices without having to use their hands.
- Call centres: Voice recognition is used in call centres to allow agents to answer calls without having to type.
- Manufacturing: Voice recognition is used in manufacturing to control robots and other machines.
- Customer service: Voice recognition is used in customer service to allow customers to get information and resolve issues without having to wait on hold (including some banks).
- Family ransom requests by phone
Its a pretty dark and grim future. Until then, here's an AI trained on Ariana Grande's voice singing in Vietnamese.
And apparently Paul McCartney used AI now to recreate John Lennon's voice in a recent Beatles song...
But those aren't examples of using voice recognition for authentication. In all of those cases if someone else walked up to the person using the thing and shouted the right command, we don't expect the system doing the voice recognition to ignore it because the wrong person said it.