this post was submitted on 20 Sep 2023
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[ifixit] We Are Retroactively Dropping the iPhone’s Repairability Score::We need to have a serious chat about iPhone repairability. We judged the phones of yesteryear by how easy they were to take apart—screws, glues, how hard it was…

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[–] aleph@lemm.ee 262 points 2 years ago* (last edited 2 years ago) (1 children)

"Why don't you buy Apple products?"

Me: Gestures broadly at this:

Ever the innovators, Apple introduced a new dimension to repair that our scorecard simply didn’t account for: namely, that you could take a highly repairable design like the iPhone 14, install a genuine Apple replacement screen or battery, and then… it fails to work. Following the correct procedure was no longer enough.

Today, you need one more thing: a software handshake, using Apple’s System Configuration tool. It contacts Apple’s servers to “authenticate” the repair, then “pairs” the new part to your system so it works as expected. Of course, it can only authenticate if Apple knows about your repair in advance, because you gave them the exact serial number of your iPhone, and they’ve pre-matched it to a display or battery. This is only possible if you buy the screen or battery directly from Apple. Forget harvesting parts—which is a huge part of most independent repair and recycling businesses. It’s also impossible to pair any aftermarket parts—which means only Apple-authorized repairs can truly restore the device to full functionality.

[–] BeanCounter@sh.itjust.works 205 points 2 years ago* (last edited 2 years ago) (4 children)

It contacts Apple’s servers to “authenticate” the repair, then “pairs” the new part to your system so it works as expected.

Mmmm.. DRM for your replacement parts for over $1,200 devices that you already paid for. That's what this society needs.

[–] gcfbrian@lemmy.world 39 points 2 years ago (1 children)

Ever the innovators. Just not how we the consumers envisioned it.

[–] Sir_Simon_Spamalot@lemmy.world 21 points 2 years ago

Innovation on how to make consumers more miserable

[–] qwertyqwertyqwerty@lemmy.world 17 points 2 years ago* (last edited 2 years ago) (5 children)

I think calling it DRM is incorrect. I think Apple and its audience belief you should be able to tell if a replacement part could be counterfeit, and possibly have a security vulnerability as a result. However, it should be a one-time notice that a user can dismiss and continue using the phone's complete functionality.

For example, if someone replaces a camera module, Face ID could technically be compromised. That said, the security for Face ID is on the device itself, and replacing the module with a third-party one, as long as they was made aware it may not be as secure as the original part, let them do what they want with their own device.

EDIT: If it were me, I would want to know a part in my phone is not directly from Apple, but I would still want the ability to determine if I want to continue using the phone like that or straight up replace it. It should be the user's decision.

[–] festus@lemmy.ca 7 points 2 years ago (4 children)

However, it should be a one-time notice that a user can dismiss and continue using the phone's complete functionality.

Hmm, I broadly agree with the idea that users should be able to dismiss these warnings and repair their devices however they want, but I'd imagine a dodgy repair shop would just press 'OK' on the counterfeit part warning before handing it back to the client.

Not sure what the solution is - maybe a screen in the settings that can list all parts warnings so an owner can view it after a repair? That relies on people actually checking, but at some point users need to show some responsibility for verifying a repair was done correctly if they'd care.

[–] Rootiest@lemmy.world 9 points 2 years ago (1 children)

Not sure what the solution is

Email the warning to the user's Apple account? Put the warning behind the faceid lock?

Why does the notification have to be on the device and/or accessible by the repair shop?

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[–] qwertyqwertyqwerty@lemmy.world 4 points 2 years ago

I was just using an example, but I was thinking something closer to a device "security status" section in the settings app.

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[–] darth_helmet@sh.itjust.works 3 points 2 years ago

Well at least now we get to feel the same way John Deere customers feel

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[–] hellothere@sh.itjust.works 136 points 2 years ago* (last edited 2 years ago) (1 children)

I can understand Apple refusing to do repairs under warranty, or even invalidating a warranty, if someone has broken their phone after digging around inside without knowing what they are doing, but bricking a phone the person owns through a software lock is absolutely insane and stinks of attempts at service capture and fighting right to repair laws.

Yet another reason I'll never give them a penny.

Fairphone gang rise up!

[–] Shayeta@feddit.de 24 points 2 years ago (2 children)

I can't even imagine that. Modifying your device DOES NOT void your warranty. The burden of proof is on the manufacturer to prove that the modification caused the failure.

[–] hellothere@sh.itjust.works 3 points 2 years ago

I get that, and I don't want to use cars as a good example because they aren't, but even car manufacturers have less restrictive policies than Apple is pushing here.

It would still be wrong to invalidate the warranty for the reasons you give, but it's still better than this.

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[–] spaghettiwestern@sh.itjust.works 57 points 2 years ago* (last edited 2 years ago)

This hardware DRM shit is just plain evil. Was considering an Iphone next year for the first time, but going to nope right out of there.

[–] erranto@lemmy.world 53 points 2 years ago (11 children)

Almost everything apple does nowadays is a marketing front, repairability, privacy, not including chargers, accessories and removing the headphone jack for the sake of the environment, and more to come.

[–] sploosh@lemmy.world 7 points 2 years ago (1 children)

Apple isn't alone in not providing chargers. My S23 Ultra didn't have one in the box.

[–] Imotali@lemmy.world 8 points 2 years ago (4 children)

But your S23 Ultra also uses the most common cable type for a charger. That isn't proprietary. That you likely already have a good several of.

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[–] Hazdaz@lemmy.world 41 points 2 years ago (16 children)

And consumers "punish" Apple for these unrepairable devices by buying new iphones in record numbers.

Until consumers hurt Apple in the ONE place it cares - it's pocketbook - hope is lost on changing them.

But consumers are like lemmings. We see this in pre-orders for videogames and folks who proudly are buying the latest crop of obnoxiously priced videocards, or in the car industry where some consumers paying way over sticker just so they can have the latest new model.

And then we wonder why companies seem to have us bent over.

[–] gianni@lemmy.ml 3 points 2 years ago (1 children)

Your two options are a repair ability nightmare with worrying privacy problems, and another repairability nightmare that may be slightly more repairable but is still a nightmare. Oh, and it is a privacy hellhole. The Fairphone is great, though, & seems to check all boxes

[–] NOPper@lemmy.world 3 points 2 years ago (1 children)

I really wanted to use the Fairphone to replace my old model, but unfortunately eOS doesn't play well with the corporate apps I need to run for a daily driver phone. I tried Lineage just to see what I could do with it and had similar issues, all due to Google "security". Not at all unexpected but I was hoping I could work around it all. Ended up having to send it back at the end of my return window and settle on having all my data harvested on a phone that while not as bad as Apple isn't super easy to get parts for or get into the thing (Zenfone 10). Which sucks.

Maybe when I don't need to rely on work stuff in my personal phone I can find a solution here, but until then I'm just the loud annoying guy yelling at clouds.

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[–] burrito82@feddit.de 29 points 2 years ago (2 children)

for now, we are only rescoring the iPhone 14. We are not retroactively rescoring earlier iPhones at this time. If we did, their scores would also likely decline.

I don't get it. They finally recognized that the score does not reflect reality, leads to wasted money and frustration, and then they don't apply there newfound insight to products already affected? To me that seems somewhat dishonest.

[–] joel@lemmy.dbzer0.com 32 points 2 years ago

Seems to me that it took a huge amount of time and resources to reach the new score, and I'm guessing they don't have the budget to do the same for every model

[–] hellothere@sh.itjust.works 25 points 2 years ago

I'm guessing they don't feel the time to do a fair re-review is worth it on older devices with less, but higher than 0, new users.

Most people who are interested in those devices already have them, so a change in score doesn't really make a difference.

[–] duckmilk@lemmy.world 20 points 2 years ago (17 children)

This should be illegal. We legislation that force repairability and open repair methods (anti-drm).

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[–] Maggoty@lemmy.world 20 points 2 years ago (1 children)

Uhhhh, it wasn't already zero?

[–] chic_luke@lemmy.world 48 points 2 years ago (2 children)

It was at 7/10 because the iPhone 14 introduced a repair-friendly design that made it, in theory, easier to repair than most competing high-end smartphones. However, the fact that there is a software DRM on the parts you install makes this repairable design completely useless for the end user, it just makes repairs cheaper for Apple themselves, thus adding insult to injury.

That about wraps it up

[–] A_Random_Idiot@lemmy.world 29 points 2 years ago (2 children)

Apple puts weird DRM on everything.

They even have DRM on the Hall Effect sensor that detects when the lids closed on their newer laptops, so you cant take one from one laptop and put it in another.

The fucking hall effect sensors.

Its nothing but a fancy magnet that turns your screen off when you close the lid, a thing that costs pennies, and they had to engineer their own version to have DRM and bullshit.

[–] cordlesslamp@lemmy.today 4 points 2 years ago (3 children)

Apple would DRM the battery cells and the chassis if they could.

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[–] Maggoty@lemmy.world 10 points 2 years ago (1 children)

Honestly, Apples entire business model always meant they should rate a zero. It's been about making tech disposable for 20 years. Any "repairability" by them is at best a marketing strategy.

[–] havokdj@lemmy.world 4 points 2 years ago (1 children)

Powermacs were user serviceable back when security bits were uncommon. Once you got over the hurdle of buying like a $40 screwdriver, you could service them entirely yourself.

I'd go so far as to say the earlier iPods were user serviceable. Everything past the iPhone 4 though was a steady downhill without a doubt.

[–] Maggoty@lemmy.world 4 points 2 years ago (1 children)

I wouldn't call requiring a 40 dollar screwdriver a positive sign. If anything it was an early red flag as to their intentions.

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[–] Lightrider@lemmynsfw.com 12 points 2 years ago

Fucking capitalists

[–] jmd_akbar@aussie.zone 7 points 2 years ago

That score of 4 is still very high... I feel, it should be closer to 1...

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