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"We know, particularly as technology and societal expectations change, that our policies must continually evolve and
What a piece of shit victim blaming response.
Whoever said that should be forced to eat airline food for a decade for suggesting that this is an expectations problem caused by people suddenly expecting airlines not to treat people with disabilities like shit.
Neat. The airlines reached the "and find out" end of the equation.
I do not envy the next airline staff person who gets to stand up at an accessibility audit and say "please don't fine us, we're doing our best".
I bet the "we're doing our best" timeline just got a lot shorter in Canada (and rightly so).
At least they treat everyone equally (shitty)?
Wow, Canada really is nicer. In the US, that wheelchair would have been smashed, and they'd cut her a check for like 30% of it's replacement cost.
In the US, some douchebag college hockey player would've thrown it down a staircase
She did mention it had been damaged several times.