this post was submitted on 01 Nov 2023
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The first month of repayments since the end of a three-year pandemic pause on federal student loans has been filled with mishaps, including incorrect billing amounts and late notices for bills coming due, according to government officials.

Among the issues: 830,000 people missed their first payment since the pause was lifted after a loan servicer failed to send out timely notices to 2.5 million borrowers, the U.S. Department of Education said on Monday.

Some people received their bills just seven days before payment was due, despite the Education Department requiring at least 21 days' notice. MOHELA, one of the nation's largest student loan servicers, was responsible for the delayed billing notices and the Department of Education withheld $7.3 million in revenue to MOHELA as a consequence, the department said. (MOHELA did not respond to a request for comment.)

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[–] misnina@lemmy.ml 26 points 2 years ago (1 children)

This reminds me that my loan servicer sent me a reminder, to which I could not log on and they couldn't recover my info through even SSN so I emailed them. I never got a response. Should...probably look into that.

[–] GiuseppeAndTheYeti@midwest.social 12 points 2 years ago (2 children)

Orrr...alternatively, they can't locate your info, so maybe you landed on free parking.

[–] Steve@startrek.website 6 points 2 years ago (1 children)

I bet equifax has no trouble finding the info

[–] alienanimals@lemmy.world 7 points 2 years ago (1 children)

I bet Equifax has no trouble sharing that info with literally everyone.

[–] Steve@startrek.website 1 points 2 years ago

On purpose or?

[–] misnina@lemmy.ml 1 points 2 years ago

I wish! I was trying to login because the government emailed me to remind me and who my servicer is. So THEY know that it's there somewhere. My service provider probably has the account but I guess lost the data, but they still have SSN + an account somewhere. Just kinda bullshit in general because they aren't answering emails because of an influx of communication, so call center time with probably hours of wait.

[–] BearJCC@lemmy.sdf.org 21 points 2 years ago

I paid mine off. Auto-pay is still withdrawing and I'm getting late notices in the mail. Incompetent greedy fucks.

[–] Dran_Arcana@lemmy.world 13 points 2 years ago (1 children)

We paid our first payment twice because autopay showed as off, so we did it manually. Then magically a week later autopay figured itself out and charged us anyway.

[–] Eccitaze@yiffit.net 3 points 2 years ago

Same happened to me. I even checked that autopay was on the week before payment was due, and it said I'd get charged on the 22nd. On the 24th I checked and there wasn't any charges on my bank account, so I logged in, turned autopay off and back on, and when it said that enabling autopay wouldn't pay my past due monthly bill, I made a manual payment. A few days later, I checked again because I noticed my balance was way lower than it should be, and sure enough, I got charged twice.

Fucking assholes.

[–] BertramDitore@lemmy.world 8 points 2 years ago

My bill came just a few days before it was due, and it was supposed to be 10% of my discretionary income because of the new income-based plan, but it ended up being a bill for 100% of my income. It’s a strangely calibrated mistake, so that if it were correct I would be signing over my entire paycheck every month, without leaving a single penny for food, rent, you know: life.

The day after I got the bill, I got a letter saying they put my loans in forbearance. Did they realize the mistake? Are they fixing it? I have no idea, because there was no explanation for the forbearance, and I can’t get the servicer on the phone.

Some truly flabbergasting bullshit.

[–] scala@lemmy.ml 6 points 2 years ago (1 children)

Cool maybe the cost of this mistake, would of accounted for the loan forgiveness we were supposed to get.

[–] Garbanzo@lemmy.world 3 points 2 years ago

would of

They should absolutely refund any tuition you paid for English classes.

[–] Rhynoplaz@lemmy.world 3 points 2 years ago

Nelnet told me that I owe on the bill for my daughters loan from last year, but I don't have to pay this year's loan because she's still in school.

In order to defer last year's payments, I need to send them proof that she is still in school. 🤔