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SMS 10DLC campaign question (alien.top)

submitted 2 years ago by agirlnotnamedyelena@alien.top to c/voip@netheads.online

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I use Zoom phone VOIP. I registered a brand and then created a 10DLC campaign. My SMS campaign was rejected because of a broken URL link in the brand. Just to be clear, the broken link is in the brand, not in the campaign. To update the broken link, I would have to delete the brand and create a new brand, and then create a new campaign for the new brand.

I need to know how long interruptions to my SMS capabilities will last if I delete the existing brand with the broken URL, then create a new brand, and then create a new campaign for the new brand.

Right now, I can still send SMS messages, even with a rejected campaign. Does anyone know when the rejected campaign will result in losing access to SMS messages?

I run a sole proprietor business (with the help of an assistant) based largely on calls and texts. It would be MUCH, MUCH easier to have a business phone plan where I can configure a call queue to direct calls between my assistant and myself, but I’m considering just getting a second physical cellphone to avoid the 10DLC hassle. If anybody has any thoughts on this dilemma, it would be appreciated.

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[–] pksml@alien.top 1 points 2 years ago (1 children)

I was told by a Telnyx employee that 1-800 numbers don’t have to worry about 10DLC. I certainly can’t confirm that for you, but I’d assume he knows what he’s talking about. He also said the wait for 1-800 numbers for texting was like 6 weeks.

[–] Kevinvts@alien.top 1 points 2 years ago

Not 10DLC but you still have to register Toll free numbers with ZIPwhip, it's free but just as annoying if not more.

[–] Kevinvts@alien.top 1 points 2 years ago

If the URL/website is in the brand it should be able to be updated and then the campaign resubmitted or re-created. I would open a ticket with their support as the TCR does allow to edit the "Website/Online Presence"