this post was submitted on 22 Nov 2023
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Unable to upload GIFs and Videos (alien.top)
submitted 1 year ago by Beneficial-Equal-457@alien.top to c/mastodon
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Hi, I am unable to post GIFs or Videos in my Mastodon server, I don;t see any errors in logs

its just stuck in processing, I am getting a 201 from /v2/media and then constant 206, but nothing happens after hours too

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[–] Beneficial-Equal-457@alien.top 1 points 1 year ago

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https://preview.redd.it/rdelamuc8x1c1.png?width=964&format=png&auto=webp&s=2d77b7533bc65960fe64b9cedbdecd1e69e06cae

This is the output for RAILS_ENV=production bundle exec rails c

[–] Beneficial-Equal-457@alien.top 1 points 1 year ago

Its definitely not to do with size as I upload large png, it works, but GIFs and Video is not working

[–] paradoxmo@alien.top 1 points 1 year ago (1 children)

Try #MastoAdmin on Mastodon from an alternate account

[–] Dreadchan@alien.top 1 points 1 year ago

Oh okay.

[–] Beneficial-Equal-457@alien.top 1 points 1 year ago

I see the file is uploaded in /public/system/media_attachments as well

but the UI is stuck in processing

[–] Beneficial-Equal-457@alien.top 1 points 1 year ago

Any help #MastoAdmin

[–] AsP3X4R3AL@alien.top 1 points 1 year ago

Please check the permissions of the folder.
I had a similar issue with my Mastodon docker instance.

Owner should be the id 991 for both group and user.