Yeah, I feel this one. We currently have significantly less dev velocity than the velocity at which requirements come in. So, unless something actually is the highest priority *right now*, there's a pretty low chance of it ever being worked on.
And then, yeah, I can be "professional" and say that we'll work on it when we find time for it. That's technically not a lie.
But we both know that it's not going to happen, so it's actually better for the customer to take that reality at face value and find another solution.
The nazis' definition of Jewish people had hardly anything to do with religion. They persecuted them based on lineage and pseudoscientific horseshit that was supposed to identify Jewish "genes"...