this post was submitted on 23 Nov 2023
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Photography
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They're talking out their arse.
'Your rights when buying second-hand goods depend on who you bought the item from.
If you bought from a retailer or trader, not a private individual, you’re covered under Consumer Contracts Regulations and the Consumer Rights Act. This means you have the standard right to cancel or to reject under the three criteria.
Buying from a private seller makes things slightly more complicated. As long as the product has been accurately described, you are not entitled to a refund, repair or replacement.'
The time is faulty, you therefore you have up to 6 months to return it and MPB have to either fix or replace it. IF they can't do either then they have to give you a full refund. Quote the consumer rights act them and leave a scathing review on trust pilot.
Much appreciated, although not sure whether they’ll try and tell me a hair doesn’t class it as faulty or that it wasn’t there when they sent it etc
Even if it isn't faulty, it's not as described, as there's no mention of it on their listing, and it's there now, and it's up to MPB to prove it wasn't there when sold.
Ok thanks, I’ll see what they say