this post was submitted on 30 Sep 2023
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Future Motion, the maker of the Onewheel electric skateboard, is recalling every one of them, including 300,000 Onewheel self-balancing vehicles in the US. Alongside the US Consumer Product Safety Commission (CPSC), the company now seeks to remedy the products after four known death cases — three without a helmet — between 2019 and 2021.

The recall comes a year after Future Motion took issue with the CPSC’s calls for recall and claimed that it tested and found nothing wrong with the Onewheels. At the time, the company issued a press release in objection to the CPSC and called the agency’s statements “unjustified and alarmist.”

Now Future Motion is moving forward with a voluntary recall it chose not to do almost a year earlier. The company is asking owners to stop using their Onewheels until they take appropriate action. For the newer Onewheel GT, Onewheel Pint X, Onewheel Pint, and Onewheel Plus XR, a software update with a new warning system is the remedy.

For early adopters, however, the CPSC and Future Motion are telling owners to stop using and discard the original Onewheel and Onewheel Plus. We asked Onewheel chief evangelist Jack Mudd in an email how many of the original units are affected, but Mudd refused to answer. Mudd also wouldn’t tell us why the company claimed there were no issues and publicly resisted issuing a recall back in 2022.

Mudd did say that the software update for the other models is rolling out worldwide, not just in the US.

Some crashes occurred due to Onewheel skateboards malfunctioning after being pushed to certain limits. The Onewheel GT, Onewheel Pint X, Onewheel Pint, and Onewheel Plus XR will receive a firmware update that will add a new warning “Haptic Buzz” feedback that riders can feel and hear when the vehicle enters an error state, is low on battery, or is nearing its limits and needs to slow down.

“This update is the culmination of months of work with the CPSC,” reads the company’s recall website. Last November, it called the CPSC’s warning about Onewheels “misleading” but stated it would “work to enhance the CPSC’s understanding of self-balancing vehicle technology and seek to collaborate with the agency to enhance rider safety.”

To install the update, owners must connect their Onewheels to the accompanying app and run a firmware update — the process is fully explained in a new video.

For early adopters, however, owners can receive a “pro-rated credit of $100 to the purchase of a new board,” according to Mudd. The credit will only be issued after owners confirm that they have disposed of the old model.

Alongside Future Motion’s blink on the decision to recall Onewheel, the company shared a new video on YouTube highlighting the new Haptic Buzz feature as well as best practices when riding. “We’ve been working closely with the CPSC for over a year in order to develop this new safety feature,” Mudd says in the video. He adds that ignoring pushback or Haptic Buzz “can result in serious injury or death.” It took engineers a while to whip up Haptic Buzz; perhaps it’s something that would not have been ready in a timely fashion after CPSC’s first whistle last year.

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[–] fosho@lemmy.ca 26 points 1 year ago* (last edited 1 year ago) (9 children)

many interesting conversations here and looks like a lot of folks who ride these often without issue.

I'm a motorized skateboarder for well over 15 years now. I've ridden one wheels a few times and while they are intuitive and versatile they are also the most dangerous option in an already very dangerous category. it's anecdotal, but all the worst injuries I've directly and indirectly confirmed were all from riding one wheels. I have lived on the edge and done plenty of dangerous things but owning a one wheel will never be one of them. the number of times I've had to be very nimble very quick would not have been possible on a one wheel. they simply lack the quick stability required to safely jump off from either foot and run out in any direction.

all that to say I'm not surprised that they have done some version of a recall and I'm wondering how they can legally sell them at all. yes, they are impressive vehicles and can be used relatively safely. but they are absolutely objectively more dangerous than 4 wheels.

[–] Comment105@lemm.ee -1 points 1 year ago* (last edited 1 year ago) (1 children)

I'm wondering how they can legally sell them at all. yes, they are impressive vehicles and can be used relatively safely. but they are absolutely objectively more dangerous than 4 wheels.

Cool take, I also have one:

MOTORCYCLES ARE DANGEROUS.

Motorcyclists should be legally prevented from buying, owning, and operating them. The freedom to put one's own life at risk is not a freedom I believe in.

Everybody should be forced to choose between 5 travel options over land: Walking, bicycling (standard construction), car, bus, and train.

No other option should be permitted to the public, the public must be protected from themselves.

[–] fosho@lemmy.ca 1 points 1 year ago

it sounds like you're being sarcastic. but the reality is that the line exists somewhere. motorcycles, with seats and handles, are safer than motorized skateboards at the same speeds. you'll have to come up with an example that better fits where you're implying motorbikes do.

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