I support a call center and we're about to implement an AI agent. We're paying for a model that essentially can talk and has "learned how to learn", but is otherwise dumb. It's trained on a very small amount of information, anything we'd give to a real agent, plus the public info on our website.

The result of this should be a bot that says, "I don't know, should I transfer you to a real person?" a lot, but should hopefully never hallucinate or teach someone how to build a bomb or something.

Dunno how others do it though

[–] TachyonTele@piefed.social 13 points 4 weeks ago

That's the kind of system set up that makes sense

[–] Steve@startrek.website 8 points 4 weeks ago (1 children)

I have never seen a chatbot say “i dont know”

[–] cepelinas@sopuli.xyz 2 points 4 weeks ago

"I don't know"

[–] HeyThisIsntTheYMCA@lemmy.world 4 points 4 weeks ago

hopefully never hallucinate or teach someone how to build a bomb or something.

that's so fucking easy you just lick toads until you find the right one who needs to go to the internet for that.

[–] WoodScientist@lemmy.world 3 points 4 weeks ago

The result of this should be a bot that says, “I don’t know, should I transfer you to a real person?” a lot, but should hopefully never hallucinate or teach someone how to build a bomb or something.

This is in contrast for the AI agent for my company, whose customer service number is 1-800-BLD-A-BMB.

[–] null@piefed.nullspace.lol 2 points 4 weeks ago

Those kinds of bots work fine these days.

[–] 0_o7@lemmy.dbzer0.com 2 points 4 weeks ago

The one you're using isn't probably a wrapper around OpenAI or other cloud based API, the ones that are misconfigured are more prone to these types of abuse.

[–] hdsrob@lemmy.world 15 points 4 weeks ago (1 children)

It's been a month since I used UBlock to hide it completely, but the AI bot built into QuickBooks Online would give me cookie recipes and other random things, but bitch about being most useful for accounting specific things.

After flogging it for a week it told me I needed credits before I could use it again and tried to sell me some.

[–] HeyThisIsntTheYMCA@lemmy.world 7 points 4 weeks ago (1 children)

Obligatory fuck intuit

[–] hdsrob@lemmy.world 2 points 4 weeks ago (1 children)

Amen ... they're the fucking worst.

[–] HeyThisIsntTheYMCA@lemmy.world 1 points 4 weeks ago

i tried to use turbotax for the first time this year. i have been preparing taxes since the 1900s. that is the most opaque piece of shit software i have ever used to file taxes in my life. i know free industry software that works better.

[–] JimVanDeventer@lemmy.world 5 points 4 weeks ago

The Amazon Q&A bot also responds this way (or at least it did last I checked).

[–] slazer2au@lemmy.world 3 points 4 weeks ago (2 children)

Why don't you give it a go?

[–] TachyonTele@piefed.social 5 points 4 weeks ago

I have a feeling these memes are from before companies figured out it out

[–] kokesh@lemmy.world 3 points 4 weeks ago (3 children)

Is there a link where I can try it? Here in Sweden they don't seem to have the bot

[–] marcos@lemmy.world 10 points 4 weeks ago (1 children)

McDonalds specifically published something about how AI made their customers revolt and gave them enough loses by overpromissing stuff that they would remove their bot. I have no idea how widespread it was, but I think there isn't a bot anywhere nowadays.

[–] Thorry@feddit.org 4 points 4 weeks ago

I think McDonald's UK still has a support bot. But it's like one of those pre-LLM bots that does very basic stuff. Basically a glorified search function for the website.

[–] CorneliusTalmadge@lemmy.world 6 points 4 weeks ago* (last edited 4 weeks ago)

I tried finding it as I have seen the meme a few times. But there doesn’t appear to exist either in the app or on the website. There is just a faq and a normal web form to submit questions and someone will get back to you.

Although I guess they may have taken it down.

Edit: I have tried it with chipotle’s chat bot and they appear to have disabled it and it just says it can’t code as a response.

[–] slazer2au@lemmy.world 2 points 4 weeks ago

It's from LinkedIn so my guess is it's a US pilot program or specific to the Maccas app.